Refund policy

Before you pay

Every document can be previewed free, with a watermark, as many times as you like. Please check every figure, name and date on the preview before buying.

Free corrections

Within 30 days of a purchase you can issue a corrected document for the same employer, employee and pay period without paying again, as many times as you need. Use “Correct this document” in your workspace.

When we refund

Email support@paydocs.co within 30 days of the purchase and we'll refund in full when:

• you were charged but the document wasn't released, or it can't be downloaded or opened because of a fault on our side that we can't fix;
• you were charged more than once for the same order;
• you bought a pack and haven't used any of its credits — we refund the difference between the pack and one document, since the pack's first document was released at checkout.

Because a document is supplied as soon as it's released, a change of mind after downloading isn't covered, and mistakes in the figures you entered are fixed with a free correction rather than a refund. Your statutory rights are not affected.

How refunds work

Refunds go back to the original payment method through Stripe; your bank may take 5–10 days to show them. A refunded purchase — and any documents issued from it or from its pack — can no longer be downloaded. The same happens if a payment is disputed with your bank; please contact us first so we can put it right.