Email support.
A person reads every message.
PayDocs support is by email. Write to support@paydocs.co and say what happened, what you expected, and your order or document reference if you have one.
support@paydocs.coWhat we can help with
A download or a document
A PDF that won't open or download, a layout that doesn't look right, or a figure that printed differently from what you entered.
A correction
Within 30 days of a purchase you can issue a corrected document for the same employer and pay period without paying again, from the document in your workspace. Write if that button isn't there.
A payment
A charge you didn't expect, a double charge, or a payment that went through without the document being released.
Your account or your data
Signing in, a confirmation email that didn't arrive, or a request for a copy of your data or to delete it.
What to leave out
Don’t send a full Social Security number, National Insurance number, bank or card details, or a password by email. We never ask for them. A reference and a description of the problem are enough.
What we can’t do
- Give tax, payroll or legal advice.
- Confirm, verify or vouch for a document to a landlord, lender, employer or anyone else. PayDocs lays out figures you provide and doesn’t verify employment or income.
- File payroll or tax returns for you.
Often faster
Most questions about using the generators, saving, prices and tax lines are answered in Help.
Go to Help